Redefine the Customer Experience

ConnexionsCX allows you to deliver unique customer experiences by intelligently routing requests to the agents that best matches the customer's personality profile.

The AI First Communications Platform

ConnexionsCX is an AI-powered communications platform that leverages the power of human emotions to provide today's organizations with a next-generation, omnichannel solution designed to learn and improve over time.

Emotional Intelligence

A platform that knows the emotional state of your customers and agents in real-time and responds accordingly.

Behavioral Analytics

Continuously analyzes your customer and agent interactions to create higher levels of engagement in the future.

Conversational Guidance

Provide agents with real-time contextual insights ensuring a unique and consistent level of service.

Powered by Service Cloud Einstein®

ConnexionsCX leverages the power of Salesforce's Einstein to empower your agents to deliver exceptional customer experiences across all channels.

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A Complete Platform

ConnexionsCX is the only next generation platform, that delivers voice, chat, social and video channels designed around the following three core concepts:

Artificial Intelligence

Our AI engine continuously mines your Salesforce to gain insight into your customers’ present behaviors, needs and wants, while also predicting their future behaviors.

Automation

Intelligently orchestrates sales, support and field service interactions across all available channels.

Analytics

Helps organizations identify emerging trends and take preventive and proactive countermeasures.

Key Contact Center Feautres

Unlike other platforms, ConnexionsCX is the only cloud contact center solution with Artificial Intelligence built right into the network.

Speech
Analytics

Omnichannel Support

AI
Routing

AI
Assistance

Actionable Insights

Advanced Analytics


See ConnexionsCX in Action

Schedule a personalized product tour with one of our engineers to discover how ConnexionsCX can elevate your customer support experience.