Redefine the Customer Experience
ConnexionsCX allows you to deliver unique customer experiences by intelligently routing requests to the agents that best matches the customer's personality profile.
The AI First Communications Platform
ConnexionsCX is an AI-powered communications platform that leverages the power of human emotions to provide today's organizations with a next-generation, omnichannel solution designed to learn and improve over time.
A platform that knows the emotional state of your customers and agents in real-time and responds accordingly.
Behavioral AnalyticsContinuously analyzes your customer and agent interactions to create higher levels of engagement in the future.
Provide agents with real-time contextual insights ensuring a unique and consistent level of service.
A Complete Platform
ConnexionsCX is the only next generation platform, that delivers voice, chat, social and video channels designed around the following three core concepts:
Our AI engine continuously mines your Salesforce to gain insight into your customers’ present behaviors, needs and wants, while also predicting their future behaviors.
Intelligently orchestrates sales, support and field service interactions across all available channels.
Helps organizations identify emerging trends and take preventive and proactive countermeasures.
Key Contact Center Feautres
Unlike other platforms, ConnexionsCX is the only cloud contact center solution with Artificial Intelligence built right into the network.
See ConnexionsCX in Action
Schedule a personalized product tour with one of our engineers to discover how ConnexionsCX can elevate your customer support experience.